Privacy Policy

Information We Collect

Lighthouse Wellness and Recovery collects information you provide directly to us, such as when you submit an appointment request form, call our office, or communicate with our team. This may include your name, contact information, insurance information, and health-related information necessary to provide care.

We also collect certain technical information automatically when you visit our website, such as your browser type, IP address, and pages visited.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; respond to your inquiries; schedule and coordinate care; process insurance claims; and comply with applicable legal and regulatory requirements.

HIPAA and Your Health Information

As a healthcare provider, Lighthouse Wellness and Recovery is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our Notice of Privacy Practices, which will be provided to you at your first appointment. You have the right to access, amend, and request restrictions on your health information.

How We Protect Your Information

We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. All clinical records are maintained in compliance with applicable state and federal law.

Sharing of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties except as necessary to provide care, process billing, comply with legal requirements, or with your explicit written consent. Limited disclosures may be required by law, such as in situations involving imminent risk of harm.

Your Rights

You have the right to access your health records, request corrections, obtain an accounting of disclosures, and file a complaint if you believe your privacy rights have been violated. To exercise any of these rights, contact our Privacy Officer at (812) 580-9285.

Text Messaging (SMS) Privacy

Lighthouse Wellness & Recovery LLC ("Lighthouse") may communicate with patients and prospective patients by text message, primarily so our support staff can schedule and manage appointments. This section explains how we handle information related to text messaging. It supplements the rest of this Privacy Policy and our Notice of Privacy Practices below. Our text-messaging terms, including how to opt out, are in our Terms of Service.

Information We Collect Through Text Messaging

  • Your mobile phone number and name
  • A record of your consent to receive text messages, including the date and how it was given
  • Any opt-out (STOP) requests
  • The content, date, and time of text messages exchanged with our staff, and whether they were delivered

How We Use This Information

We use your mobile number and text-message information to schedule, confirm, and reschedule appointments; send appointment reminders; notify you when intake paperwork or a telehealth link is ready; respond to your questions; and keep the records of consent that the law requires. We do not use your mobile number or your text-message consent for marketing or promotional messages.

We Do Not Share Your Mobile Information for Marketing

We do not sell, rent, or share your mobile phone number or your text-message opt-in information or consent with any third party or affiliate for their marketing or promotional purposes. We may share this information only with service providers that help us send and store text messages and run our practice (such as our messaging and electronic health record vendors), who are bound by confidentiality and, where applicable, HIPAA obligations, and as required by law.

Privacy Risks of Text Messaging

Text messages are not encrypted the way our secure patient portal and telehealth visits are, and they may be stored by your phone and your wireless carrier. For this reason, our staff will keep text messages to the minimum necessary — typically scheduling details — and we ask that you not send detailed health information by text. Please use the patient portal or your telehealth visit for clinical matters. Anyone with access to your phone may be able to see messages we send you. By agreeing to receive texts, you acknowledge these risks. You may decline text messaging at any time and use phone or the patient portal instead.

Consent, Opting Out, and Record Retention

We collect your consent when you give us your mobile number and agree to text messaging — for example, on our intake paperwork or contact form, or by texting us first — and we use it only to send the text messages described in this policy. Agreeing to receive text messages is voluntary and is not a condition of receiving care at Lighthouse. You can stop text messages at any time by replying STOP to any message or by calling us at (812) 580-9285. For help, reply HELP or call us at the same number. After you opt out, we may still contact you by phone or through the patient portal about essential care and administrative matters. We keep text-message and consent records for as long as needed for treatment, billing, and legal and regulatory record-keeping requirements.

Federal and State Law

Our text messaging is designed to comply with the federal Telephone Consumer Protection Act (TCPA), wireless carrier requirements, and applicable Indiana and Kentucky telephone-solicitation laws. The text messages we send are for scheduling and patient-communication purposes, not marketing or sales.

HIPAA Notice of Privacy Practices

This section is distinct from the general website privacy policy above — it is Lighthouse Wellness and Recovery's federally required Notice of Privacy Practices under HIPAA, describing how we may use and disclose your protected health information (PHI).

Who We Are

Lighthouse Wellness and Recovery is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). This notice describes how medical and behavioral health information about you may be used and disclosed, and how you can access this information.

How We May Use and Disclose Your PHI

We may use and disclose your PHI for the purposes of treatment (coordinating your care among providers), payment (billing insurers or processing self-pay charges), and healthcare operations (quality assurance, training, and administration). We may also disclose PHI where required by law, such as in cases of suspected abuse, neglect, or imminent risk of harm.

Your Rights Regarding Your Health Information

  • The right to inspect and obtain a copy of your health record
  • The right to request an amendment to your health record
  • The right to an accounting of disclosures made of your PHI
  • The right to request restrictions on certain uses and disclosures
  • The right to request confidential communications
  • The right to receive a paper copy of this notice upon request

Our Duties

We are required by law to maintain the privacy of your PHI, provide you with this notice of our legal duties and privacy practices, and abide by the terms of the notice currently in effect.

How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer at (812) 580-9285, or with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/portal/lobby.jsf. You will not be retaliated against for filing a complaint.

Effective date: September 16, 2026

Contact

If you have questions about this Privacy Policy, please contact us at:

Lighthouse Wellness and Recovery
Phone: (812) 580-9285
Email: contact@lighthousewr.com

Last updated: October 18, 2026